About Us
Governance & Compliance
As a provider of high-quality security solutions to supra-national organisations, governments and businesses throughout the world, Hart is committed to working to the highest ethical standards.
Our standards are based upon integrity, transparency and respect for human life and dignity whilst ensuring that good governance and best practice underpin the all the Company’s business activities.
As a matter of course, Hart complies with all applicable international and national laws and regulations; we are fully licensed to operate in each of the market areas where our services are delivered.
Statement of Conformance
Hart is committed to continually improve its services to our clients, and to understanding plus minimising any adverse impacts on human rights due to our services. Hart recognises and accepts its responsibilities to respect human rights and will seek to achieve these commitments through the application of industry specific codes, standards and best practices, related to the provision of security and human rights. Hart will operate in conformance with:
- International Code of Conduct for Private Security Service Providers (ICOC);
- Montreux Document On Pertinent International Legal Obligations and Good Practices for States Related to Operations of Private Military and Security Companies During Armed Conflict;
- Guiding Principles on Business and Human Rights; Implementing the United Nations ‘Respect, Protect and Remedy’ Framework 2011;
- Additionally, the Company participates in the UN Global Compact and adheres to the Voluntary Principles for Security and Human Rights
Furthermore, Hart is committed to ensuring, to the extent possible, that all of its suppliers, subcontractors and other stakeholders in its operations meet the obligations to human rights as stipulated within the above.
Standards and Certification
Hart’s risk management and security services are externally certified to the following internationally recognised standards.
ISO 18788/PSC1
Hart are one of the first private security companies to be awarded this certification, transitioning from PSC1. This security management system provides exacting standards for the provision of security services, particularly in complex environments.
ISO 9001: 2015
A well-recognised and established quality management system which has recently been revised to take into account risk-based thinking.
Hart also complies with the EU General Data Protection Regulation (GDPR). More information is available in our Privacy Policy.
Hart contributed to the development of the International Code of Conduct (ICoC) for private security companies and are one of its initial signatories
Global Memberships
Hart is proud to be a member of the following internationally recognised associations:
Hart Business Ethics
Hart’s Business Ethics are derived significantly from the ICOC and provide clear guidance to all our staff; the Company expects its subcontractors to adhere to them as well. Hart will always take into account its client’s or partner’s values and ethics, which are very important to us. We ensure that our entire staff, from senior manager to junior operator (permanent or temporary) are made aware of, and subscribe to, our ethical standards and codes. Hart recognises the centrality of the sanctity of life and respect for human rights and has found conformance to the international standards and codes the optimum way of ensuring appropriate governance throughout the Company in this and other respects.
Anti-Corruption and Bribery Policy
Hart has a zero-tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever our operations are being conducted.
Grievance Policy
You may direct grievances to info@hartinternational.com. Read here, for further details about Hart’s grievance policy.
Health & Safety
Hart believes that the success of any professional organisation’s Health and Safety Management System evolves from senior management commitment and their people. Hart’s Health and Safety Management System is built upon, and complies with OHSAS 18001. This provides a robust foundation upon which performance can be measured.
Hart practices a ‘ground up’ approach to risk awareness, prompting a positive and transparent behavioural safety culture. Every employee, whether at the corporate or operational level, has a responsibility for ensuring that their respective activities are being conducted safely.
Our HSE teams are recruited from various industries – Oil and Gas, security, construction and logistics – all providing a broad reach of experience whilst holding industry best practice in occupational health and safety and auditing qualifications.
Hart believes that the five pillars of achieving safe and healthy operations lie in:
- Commitment
- Controls
- Cooperation with the workforce
- Communication of its policies and procedures
- Training to ensure a competent workforce
Equal Opportunities & Diversity
Hart recognises the strength that diversity brings to its operations at all levels. We believe that creating an inclusive and equitable work environment fosters innovation and collaboration for our personnel of all cultural backgrounds, genders and ages.
Through policies and training programmes, Hart ensures that discrimination and prejudice have no place within our operations.
Hart practices a ‘ground up’ approach to risk awareness, prompting a positive and transparent behavioural safety culture
